Product Trainer - Sports Betting

IGT in Las Vegas, NV

  • Type: Full Time
position filled

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Overview

IGT has taken a leading position in the emerging business of U.S. sports betting. In just over one year, IGT has delivered our PlaySports solution to customers in nine states, with retail betting in 30 casinos. Our customers range from small tribal casinos right up to global giants such as FanDuel and FoxBet. Over the next several years, we forecast another dozen or more states will also legalize and regulate sports betting. From the very top of our company, we are on a mission to dominate that market as a B2B platform and services provider in every state.


This is your chance to join us and play a key role in that exciting and unique adventure. Sports betting is completely new to our customers. It brings operational and commercial challenges to every level of a casino customer's organization. We are introducing them to new technology - such as self-service IGT betting kiosks, to new facets of their relationship with patrons - from over the counter betting to hosting March Madness parties, and to new obligations from regulators - such as daily revenue reporting on sports bets (which is surprisingly complex).


As a member of our "IGT Sports Betting Academy" team, you will be responsible for educating, training and giving confidence to people in every level of our customer business. One day you might be training cage operators in how to cash out betting slips, and the next day you might be helping the CEO understand risk limits and lines. As part of our commitment to a fanatical level of service, you'll be sent to customers in the days before they launch sports betting for the first time, and then for refreshers and onboarding. You'll be part of rollouts of new product features. you'll be delivering online courses and maybe even making some of your own.

The Product Trainer will:
  • Work with customers, regulators and other stakeholders to plan training sessions, including determining which are the most appropriate packages for each situation.
  • Deliver required training packages online and in person directly to customers.
Requirements
  • Strong intellectual mindset, curious, passionate and willing to learn as part of a diverse and growing team with tremendous opportunity and responsibility.
  • Strong written and verbal communication skills and high level of technical literacy, able to grasp complex applications and use cases and able to explain them to a non-expert audience.
  • Demonstrable understanding of the operational environment of land-based US casinos.
  • Experience of working in a customer training or field services role, particularly with land-based casinos or as a product educator within IGT.line and in person directly to customers.
Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership 

#LI-MP1

 

 

 

 

 

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.

 


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