Type: Full time, permanent role - direct employee of my client
Hours: With you receive a 40 hour work schedule, and will be eligible for OT
Compensation: Base + OT + discretionary monthly bonus (in addition to benefits, vacation days, 401K, etc)
The team you will be going is primarily responsible for the protection of a customer's identity. Additionally, the protection of any fraudulent activities on any of the bank's accounts.
An overall summary of the department goes as follows:
Responsible for the inbound and outbound calls with customers and other departments to minimize the fraudulent activity on accounts
This is not a sales position
Responsible for the review of accounts that exhibit signs of suspicious activity from various transaction alerts.
Responsible for the investigation of the reported suspicious activity on the account, and ensure the individual is not held responsible for this fraudulent activity. And, ensure the right activities are taking place to minimize the risk and maximize the recover
Protect the customers from any deposit fraud by reviewing transactions activity
Responsible for the customer service by speaking with customers via inbound and outbound calls
On a daily basis, review credit applications to help determine the accuracy and validity of the provided data
Review customer accounts to decide if there is a possibility for fraudulent activity
Responsible for assigned tasks and projects as provided
Update any information in the system as required
Document conversations with customers
Complete audit documentation
Minimum of a High School Diploma or GED
At least 1 year of customer service experience is required
Call Center experienced is preferred
Experience working in Fraud is preferred
Excellent listening skills
Strong verbal and written communication skills
Ability to multitask
Comfortable working on a computer daily
Sthree US is acting as an Employment Agency in relation to this vacancy.
Associated topics: call center associate, client, customer care specialist, customer service representative, customer service specialist, phone, product support, telephone, telephone service representative, tsr
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.